Small Business Phone Systems
Crosstalk Solutions designs, builds and supports phone systems for small and mid-sized businesses. We offer three types of phone system, from a simple cloud service for a five-person office all the way up to a fully featured system for hundreds of users. Not sure which one you need? Answer four quick questions below and we'll point you in the right direction.
Published pricing · You own your phones · Shipped to your office, set up remotely
Find the right phone system
Unsure about what kind of phone system is right for you? Answer these questions for our recommendation.
Answer all four and we'll point you to the right system.
Three ways to run your business phones
Whichever one you choose, our team designs it with you, sets it up and supports it after go-live.
Cloud PBX
Our phone service for small offices, powered by ClearlyIP. You own the phones, we do the setup, and you only pay for the minutes you use.
$5 per user per month, plus $1 per phone number and $0.009 per minute
See Cloud PBXCrosstalk PBX, hosted
A fully featured phone system that we host for you. We take care of the server, the backups and the updates, and it works well for businesses with more than one location.
Setup and phones up front, then from $178 per month
See Crosstalk PBXCrosstalk PBX, on-premises
A fully featured phone system on a Crosstalk server in your office. You get the most control, room to grow to 2,000 phones, and connections for copper phone lines, PRIs and other legacy equipment.
Server, setup and phones up front, then from $129 per month
See Crosstalk PBX| Cloud PBX | Hosted PBX | On-premises PBX | |
|---|---|---|---|
| Best for | 2 to 20 phones, standard call flow | Up to 100 phones, multiple locations | Any size, up to 2,000 phones |
| Phone system software | Crosstalk Cloud (ClearlyIP) | Crosstalk PBX | Crosstalk PBX |
| Where it runs | Our cloud service | A server we host for you | A Crosstalk server in your office |
| Your phones | You own them | You own them | You own them |
| Copper lines (POTS) and PRIs | No | Through an analog gateway (not recommended) | Yes |
| Call center queues, recording, integrations | The basics | Full call center, recording and integrations | Full call center, recording and integrations |
| Updates and backups | Included | With your maintenance plan | With your maintenance plan |
| Monthly cost | Per user and per minute | From $178 (maintenance + hosting) | From $129 (maintenance) |
Do it right the first time
Crosstalk Solutions has designed and installed hundreds of phone systems for businesses of all types. Our goal is to move you to the new system with as little disruption to your team as possible. We design the system with you, ship everything straight to your office, and then set up and test it all remotely so it works on day one. We stick around after it goes live, too.
If you've watched our phone system videos on YouTube, this is the team behind them.
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Best practice design session
We go over how your calls should flow, what features you'll actually use, and how your team works, before anything gets configured.
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Phone number porting
Porting numbers can be scary! We handle the paperwork and watch the port through so you don't lose calls.
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Kari's Law and RAY BAUM'S Act E911
We set up compliant emergency calling with the right dispatchable location for your site.
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Support after go-live
We stay with you while your team settles in: 7 days of unlimited support with Cloud PBX, 30 days of support with Crosstalk PBX.
Phones for every desk, room and warehouse
We lead with our own Crosstalk phones and stock Yealink, Poly, Snom and Grandstream too. Our phone guides walk through what each type of user needs.
What our phone system customers say
“I have to say the process has been a pleasant one. Crosstalk has been helpful, informative and incredibly responsive. The system itself is a quantum leap improvement over our Unify Openscape Office.”
“If you've seen his YouTube videos on FreePBX, do yourself a favor and order your phones through him. His pricing is actually better than Amazon, and the shipment came fast, with email notifications with tracking info.”
“Nothing brings me more joy than getting sales calls from VOIP resellers telling me that they can lower my company's phone bill by 80%! Same answer every time: 'ok, do it' (I know they can't). They ask me all these questions, then they see what I pay. They can't beat it. They are dumbfounded by the price!”
Business phone system FAQs
What is a PBX phone system?
A PBX (private branch exchange) is the phone system that runs your business phones. It gives everyone an extension, routes incoming calls through your auto attendant and ring groups, handles voicemail, transfers and conference calls, and connects your phones to the outside world.
Older PBXs were boxes on the wall wired to copper phone lines. Today almost every PBX runs over the internet (VoIP), either on a server in your office or in the cloud.
What's the difference between a PBX and VoIP?
VoIP is the technology, a PBX is the system. VoIP (voice over IP) means phone calls travel over the internet instead of copper lines. A PBX is what decides where those calls go. Every system we sell is a VoIP PBX: your phones plug into your network, and calls reach the outside world through a SIP trunk (internet phone service) instead of phone company lines.
What's the difference between hosted and on-premises PBX?
It's the same Crosstalk PBX system either way. The only difference is where the server lives. With hosted, we run the server in a data center, so there's no hardware in your office and we take care of backups. With on-premises, the server sits in your office, which gives you the most control and lets you connect copper lines, PRIs and other legacy equipment.
See Crosstalk PBX for pricing on both.
What's the difference between Cloud PBX and hosted PBX?
Our hosted PBX is a fully featured Crosstalk PBX system running on a server we host for you. Crosstalk Cloud PBX is a phone service. You get a web interface to make changes, and your users get the Call Panel.
Cloud PBX is the more direct competitor to RingCentral and 8x8. It has fewer options than Crosstalk PBX, but the included features are more than enough for most businesses with 2 to 20 users, and it costs less.
How much does a business phone system cost?
It depends mostly on how many phones you need and which system you choose. Our pricing is published, so you can work it out yourself: the Cloud PBX calculator covers small offices, and the Crosstalk PBX calculator covers hosted and on-premises Crosstalk PBX systems. Crosstalk PBX setup starts at $2,400 for up to 10 phones. For example, a 10-phone office on an on-premises Crosstalk PBX (one Crosstalk 270 and nine 230s) comes to $4,703.40 up front, then $129 a month for the Basic maintenance plan. We encourage you to get a quote from RingCentral or 8x8 and compare!
Can I keep my phone numbers?
Yes. In almost every case, you can move your existing numbers to your new phone system, and porting assistance is included with every system we install.
Do I own the phones?
Yes! You buy your phones up front and they're yours. You're not leasing them forever like with other services. Crosstalk phones come with a 2-year warranty.
What happens to my phones if we ever change phone systems?
They go with you. The phones you buy are standard SIP phones, so they can be moved to a different phone system in the future.
Where do you install phone systems?
We install phone systems for businesses across the U.S. and Canada. Almost everything is done remotely: we ship everything straight to your office, then set up and test the system remotely and support you through go-live.
Not sure which one fits?
When it comes to phone systems, one size definitely does not fit all! Tell us about your business and we'll recommend the right system, free.