Hourly Rate – the hourly rates for Crosstalk Solutions consulting and support services are as follows:

Standard hourly rate:  $225/hour
2-hour Block:  $390 ($195/hour)
10-hour Block:  $1755 ($175.50/hour)

2-hour and 10-hour blocks can be purchased in advance, or if your support hours balance has gone into the negative (we will send you a reminder email).  If your support hours balance has gone into the negative, you will be invoiced for the negative balance at our Standard hourly rate in approximately 15 days unless a 2-hour or 10-hour block has been purchased in the interim.

All support time is billed in 6 minute increments (1/10th hour).  There is a 2 hour minimum for new customers.  This rate applies Monday through Friday during normal business hours of 8am until 4pm Pacific time.  Any work performed outside of these hours (nights and weekends) will be billed at time and a half.

Crosstalk Solutions technicians are hand picked by Chris Sherwood and are experts in their individual areas.  When you engage Crosstalk Solutions, we will set you up with the best technician for your needs (see scheduling below for scheduling information).

When you purchase a block of hours, those hours are 'banked' for use during our regularly scheduled times.  Unused hours purchased expire 1 year from the date of purchase.

Satisfaction Guarantee - Unused hours may be refunded within 60 days of purchase upon written request. After 60 days, unused hours are non-refundable but may be retained as service credit for up to 12 months from the purchase date, after which they will expire. Service credits are non-transferable and cannot be exchanged for cash.

Onsite Rate - Onsite services are available in the US.  Contact Crosstalk Solutions at info@crosstalksolutions.com or 541-787-8870 for details.

Scheduling – all engagements with Crosstalk Solutions must be scheduled in advance with your assigned technician.  Our typical lead time is 3-5 days.  If you do not already have an existing ticket or assigned technician, you can schedule time with us by emailing info@crosstalksolutions.com or by calling (541) 787-8870.

Emergency Support – please note that Crosstalk Solutions is NOT a 24/7 emergency support provider. While we strive to respond promptly to all support requests, Crosstalk Solutions does not guarantee availability outside of standard business hours (Monday–Friday, 7am–5pm Pacific Time). “Urgent” requests submitted after-hours will be addressed on a best-effort basis and may incur emergency service fees if addressed outside standard hours. Clients are encouraged to maintain a backup solution or emergency support plan with a provider offering 24/7 coverage, if needed.

Invoicing – Crosstalk Solutions sends out invoices on the 1st and 15th of each month for any work performed in the previous 2 week period.  If the estimated amount of work to be performed is excessive, we may require a larger deposit than the standard 2 hours. Invoices not paid within 30 calendar days from the invoice date are subject to a one-time 10% late fee. If payment is not received within 60 days, Crosstalk Solutions reserves the right to suspend ongoing or scheduled services until the account is brought current. Additional collection actions may be pursued at our discretion.

Payments – invoices are sent out electronically, and can be paid online with a credit card or EFT.  Mailed checks can be sent to:

Crosstalk Solutions
PO Box 70333
Springfield, OR  97475

Outstanding Balances – if there are any balances outstanding for more than 30 days, no additional work will be performed until the existing balance is made current.

Warranty – due to the nature of the work that we perform, there is no warranty or guaranty on hourly work. All services are provided on a best-effort basis. While Crosstalk Solutions does not guarantee specific outcomes or results, we stand behind the quality of our work and will make reasonable efforts to address any service issues reported within 7 days of delivery. Due to the variable nature of third-party systems, configurations, and customer environments, services are otherwise provided “as-is” without warranties of any kind, express or implied.

Termination – either party may terminate services within 60 days from the date of purchase by notifying the other party in writing or via email.  Any hours worked prior to the termination are still considered billable hours, and unused hours within the 60 days can be fully refunded. Hours that fall outside of the 60 day window can still be refunded, but there is a 25% penalty on unused hours.

Miscellaneous: These terms are subject to change at any time without prior notice. Continued use of services following any update constitutes acceptance of the revised terms. Clients are responsible for reviewing the most current version available on our website.