Receptionist & Power User Phones
Your receptionist answers more calls than anyone else in the building, and transfers most of them. That person needs to see at a glance who is on the phone, park and pick up calls, and do it all on a headset. A basic desk phone gets in the way fast.
The answer is usually a phone with plenty of line keys, a sidecar for busy lamp fields (the lights that show who is on a call), and a wireless headset with an electronic hook switch. Here is what we recommend, starting with our own Crosstalk phones.
What we recommend
Crosstalk 270 IP Phone
Our standard receptionist phone. 10 line keys, a 4.3" screen, Wi-Fi and Bluetooth, and up to four Crosstalk 200 sidecars daisy-chained for a really busy front desk.
Crosstalk 280 Android IP Phone
An Android 11 phone with a 5" touchscreen and a 1080p camera for video calls. Its 36 on-screen DSS keys cover most busy lamp fields without a sidecar.
Crosstalk 291 Plus Android Video Phone
Our flagship. An 8" Android touchscreen, a 1080p camera for video meetings, and a cordless Bluetooth handset in the box, so you're not tied to the desk during a call.
Crosstalk 200 Sidecar Expansion Module
Adds 40 programmable keys (two pages of 20) to a Crosstalk phone for busy lamp fields, speed dials and park slots.
More receptionist and power user phones
Poly Edge E450 Wi-Fi & Bluetooth IP Phone
Yealink SIP-T46U IP Phone
Poly Edge E500 IP Phone
Yealink SIP-T74U IP Phone
Poly Edge E550 Wi-Fi & Bluetooth IP Phone
Yealink SIP-T54W Wi-Fi & Bluetooth IP Phone
Yealink SIP-T74W Wi-Fi 6 & Bluetooth IP Phone
Yealink SIP-T85W Wi-Fi 6 & Bluetooth IP Phone
Yealink SIP-T48U Touchscreen IP Phone
Yealink SIP-T57W Touchscreen Wi-Fi & Bluetooth IP Phone
Yealink SIP-T77U Touchscreen IP Phone
Yealink SIP-T87W Touchscreen Wi-Fi 6 & Bluetooth IP Phone
Executive and video phones
Poly CCX 505 Business Media Phone (Open SIP)
Yealink SIP-T58W Android IP Phone
Yealink SIP-T88W Android IP Phone
Yealink SIP-T88W Pro with Bluetooth Handset
Yealink SIP-T58W Pro with Camera
Poly CCX 600 Business Media Phone (Open SIP)
Yealink SIP-T88V Pro Video Phone
Sidecars
Not every sidecar works with every phone. Each one is made for specific phone models, so contact us and we'll check compatibility before you order.
Headsets and hook switches
Yealink UH34 USB Wired Headset
ClearlyIP EHS30 Electronic Hook Switch
Yealink UH37 Mono USB Headset
Yealink BH71 Pro Bluetooth Mono Headset
Yealink WH63 E2 Convertible DECT Wireless Headset
Yealink BH74 Bluetooth ANC Headset
Yealink WH62 DECT Wireless Headset
Yealink WH64 DECT & Bluetooth Wireless Headset
Yealink BH76 Plus Bluetooth ANC Headset with Charging Stand
Yealink WH66 DECT Headset with Touchscreen Workstation
Questions we get
What is a busy lamp field?
A busy lamp field (BLF) is a row of keys on a phone, each one tied to another extension. The light on each key shows whether that person is free, ringing or on a call, so a receptionist can see who is available before transferring. Pressing the key calls or transfers to that person. When a phone runs out of keys, a sidecar adds more.
Do I need a sidecar?
Only if the front desk needs more keys than the phone has. The Crosstalk 270 has 10 line keys and takes up to four Crosstalk 200 sidecars, and the 280 has 36 on-screen keys, which covers most offices without one.
Prices are from our online store. Buying phones as part of a new phone system? Price the whole system or ask us.