Hotel WiFi and phone systems for independent properties
We design guest WiFi and set up hotel phone systems for independent hotels, motels and inns across the US and Canada. The WiFi is planned around your guest rooms, hallways and front desk, and configured remotely by our team.
On the phone side, we sell and set up ComXchange from 14IP, a hotel phone system that connects to your property management system for check-in, wake-up calls and room status. It's made by the same company behind the ClearlyIP phones and appliances we've deployed on hundreds of customer systems. We're a ClearlyIP Platinum reseller, and that includes ComXchange.
Why properties work with us
- UniFi Certified Partner Listed nationally on Ubiquiti's installer directory
- ClearlyIP Platinum reseller Phones, phone systems, gateways and ComXchange
- Kari's Law ready Every room phone dials 911 directly
- Remote, US and Canada Designed and configured remotely
Sound familiar?
- Guests in the rooms at the end of the hall say the WiFi doesn't work.
- The guest WiFi, the front desk computer and the credit card terminal all share one network.
- Nobody can find parts for the phone system in the back room anymore.
- The room phones still need a 9 before 911.
- Wake-up calls live on a clipboard at the front desk.
- Your phone system and your property management system don't talk to each other, so the front desk does every check-in twice.
Guest WiFi that reaches every room
Hotel WiFi has a harder job than office WiFi. Every room has walls between it and the nearest access point, and every guest arrives with a phone, a laptop and maybe a TV stick, all wanting to stream at 9 p.m. We design for that from your floor plans, before you buy anything.
Coverage for the whole property
Guest rooms, hallways, the lobby, the breakfast area, the pool and the parking lot. The design shows whether access points belong in the rooms or the hallways for your building.
Separate networks
Guests, staff, point of sale, cameras and the back office each get their own network. A guest on your WiFi never sees the front desk computer or the card terminals.
Guests kept apart from each other
Guest devices are isolated too, so one guest's laptop can't reach another's.
Bandwidth limits for each guest
One guest streaming in 4K doesn't slow down the whole floor.
A simple guest password
Printed on the key card sleeve or the welcome card. You can have a guest login page (captive portal), but we usually recommend against it, because when a login page won't load on a guest's device, the call comes to your front desk.
Monitoring afterward
Our Managed Network plans keep the network updated and watched.
We recommend UniFi for most properties. It's managed from one place, and there are no yearly license fees. Learn more about business WiFi →
Hotel phone systems that connect to your PMS
ComXchange is a hotel phone system from 14IP. It runs on a server at your property and connects to your property management system, so the phones know which rooms are occupied and who's staying in them. According to 14IP, it includes:
Check-in and check-out from your PMS
With manual check-in from the front desk console when you need it.
Wake-up calls
Guests can set their own from the room phone, or the front desk can schedule them in bulk. If a wake-up call isn't answered, the front desk gets a notice.
Room status
Entered by housekeeping from the room phone.
Call accounting
With scheduled reports.
Do not disturb
The front desk can turn it on or off for a guest.
CodeX emergency alerts
Included at no extra cost. Send a recorded message to selected rooms or zones, and guests reply with a PIN to mark themselves safe.
Analog or IP room phones
ComXchange works with both, so you may be able to keep the phones and wiring you have today.
Servers sized to your property
From up to 100 extensions on the smallest model to up to 3,000 on the largest.
Property management systems
See 14IP's full list, or tell us which PMS you use and we'll confirm it.
Room phones and Kari's Law
Kari's Law is named for Kari Hunt, who was killed in a motel room in Marshall, Texas, in 2013. Her 9-year-old daughter tried to call 911 four times, but the motel's phones needed a 9 first, so the calls never went through.
Any phone system installed after February 16, 2020 has to let anyone dial 911 directly and notify someone at the property when they do. Any phone system we set up for you dials 911 directly from every room, 9-911 still works for guests in the habit of dialing 9, and the front desk is alerted when someone calls.
How E911 compliance worksHow it works
Tell us about your property
How many rooms, floors and buildings you have, the phone system and PMS you use today, and any floor plans you have. Even a photo of the fire-exit map works.
Design and quote
You get a WiFi coverage plan and parts list, and a quote for the phone system, before you buy anything.
Equipment goes in
Your staff or a local contractor mounts the access points and connects the phones, and we walk them through it. If you'd rather have us there, on-site help is available and quoted per day.
We configure everything remotely
That covers the WiFi names, guest networks and VLANs, the phone system, and the link to your PMS.
Ongoing support
We keep the network up to date with a Managed Network plan. Phone system support works the same way as on our other phone systems: prepaid hours, hourly as needed, or a monthly maintenance plan.
Hotel WiFi and phone system FAQs
Do you work with branded hotels?
We focus on independent hotels, motels and inns, where the owner chooses the network and phone system. Branded properties usually have to use the brand's own standards and approved vendors, so check with your brand first.
Can we keep our room phones?
Often, yes. ComXchange works with analog and IP phones. Send us the make and model of your room phones and we'll tell you.
Which property management systems does it work with?
ComXchange works with a long list of PMS products, including Oracle OPERA, Cloudbeds, Mews, RoomMaster and Visual Matrix. See 14IP's full list, or tell us which one you use and we'll confirm it before you buy anything.
Do you come on-site?
Most of our work is done remotely: we design from your floor plans and configure everything over a secure connection. When a project needs hands on site, we can send a technician, quoted per day.
How does support work after the phone system is installed?
The same way it does on our other phone systems. Buy a block of prepaid hours, pay hourly as you need help, or choose a monthly maintenance plan. For the network, our Managed Network plans keep everything updated and monitored.
Do you run network cabling?
We design the network and configure it. If the property needs new cabling, we recommend a licensed low-voltage electrician, and we'll give them exactly where each cable needs to go.
Should our guest WiFi have a login page?
You can have one, but we usually recommend a simple guest password instead. When a login page won't load on a guest's device, the call comes to your front desk.
Can you fix the WiFi we already have?
Absolutely! A lot of bad hotel WiFi comes down to settings: channels, transmit power, or access points fighting each other. We'll find out what's actually wrong before suggesting new hardware.
How much does it cost?
Every property is different, so we quote each project after the consultation. WiFi design and setup are billed from prepaid hours, and we'll estimate the hours up front. Not sure where to start? Start with a Network & Security Checkup, $795 per site. If you start a project or a Managed Network plan within 30 days, we'll credit you the cost of the Checkup.
Let's look at your property
Book a free consultation and tell us about your rooms, your WiFi and your phone system. We'll tell you what we'd change and what it would cost.